Greenstell Hammock Chair, Macrame Swing Chair with Comfy Cushion, Boho Hanging Chair for Outdoor & Indoor, Perfect for Bedroom, Patio, Balcony, Hold up to 330Lbs, 350lbs

• Cloud-Like Cushion: This swing chair comes with a thick, soft cushion that protects your back, arms and legs and relieves pressure on your sitting bones. The interior of the cushion is filled with high-quality silk-like cotton, which is more durable and breathable. You can enjoy a cloud-like suspension feeling
• Stable & Sturdy: Greenstell hammock chair is designed with sturdy iron frame and tight woven craftsmanship, which can hold up to 330lbs/350lbs. So our hanging chairs not only look exquisite but are safe to use
• Multiple Ways to Hang: Our hanging chair provides screws for wood ceiling and expansion bolts for concrete ceiling. In addition, you can use the hanging chair with different shapes of stand. If you need, you can search greenstell hammock stand to choose what you like
• Multiple Scene to Use: This boho chair can be used in bedroom, living room, porch, balcony and so on. In addition to being a seat for daily rest, the hanging chair can also become a good place for reading, relaxing, viewing or working
• Easy to Assemble: This hammock swing comes with required accessories as well as instructions, so you can follow the prompts and complete the installation in no time and have more time to enjoy it

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange before you provide us sufficient information, solid proof and other details that can help the customer support understand the issue.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Giveaway products

To complete your return, we require a receipt or proof of purchase(Order ID#).

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@greenstell.com.

Sale items (if applicable)
Apart from regular priced items, sale items can also be refunded and the amount returned to you is the same as the sale price you buy items at.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@greenstell.com and we would guide you how to exchange and where you send the item to.

Shipping
To return your product, you should mail your product to an address that Greenstell customer support provides you.

For defective items, generally Greenstell would cover the shipping and provide you a shipping label for you to return. Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Orders will be processed within 2 business days and you will be notified of the tracking information once its shipment. Please track your parcel after 3-5 days as the status may not updated timely.

USPS tracking website: Here.
Fedex tracking website: Here.

Tracking FAQs

1. Why I can’t track my parcel?
Please confirm whether you enter the right tracking number and choose the right tracking website. If all are correct, please contact us.

2. Everything is right, why can't I find information about my parcel?
Usually, the information has not been updated by the shipping company. Please track your parcel after 3-5 days from your order shipped date.

3. What should I do if I did not get the parcel after a long time?
If you have not received your parcel 30 days after the shipping date, please contact us we will help you to track the parcel.