Greenstell Platform Bed Frame with RGB LED Lights, Charging Station and Ample Storage Space, 14 Inches High Heavy Duty Metal Bed Frame, Sturdy Steel Slat Support, No Box Spring Needed, Noise Free, Easy Assembly, Black
Convenient Charging Station - Greenstell bed frame is recessed 2 USB Ports & 1 Type-C, which power by your side and read the needs of your device to provide optimal charging and charge up to three devices at once, adapter-free.
Colorful LED Light - The bed frame comes with a 20 colors LED lights, which has 21 dynamic modes, 8-speed levels adjustment with 8 brightness modes. It's nice to adjust infrared remote control to change the light color match the mood and make your room more enjoyable.
Noise Free & Under-Bed Storage - The unique lock design can fixed the slats more firmly and reduce the friction from the steel frame, no creaking, providing you with a good night's sleep. 12.2 in under-bed storage provide space for storing your items, and is easy to clean.
Sturdy Metal Frame - Metal bed frame adopt a reinforced design, 11 metal slats and 8 metal legs provide strong mattress support, no box springs required, and can hold up to 350 lbs
Quick & Easy Assembly - The metal bed frame comes with detailed instructions, assembly tools and numbered parts and can be assembled within 30 minutes. Plastic feet pads prevent floors from scratches. No box spring needed.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange before you provide us sufficient information, solid proof and other details that can help the customer support understand the issue.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
Giveaway products
To complete your return, we require a receipt or proof of purchase(Order ID#).
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@greenstell.com.
Sale items (if applicable)
Apart from regular priced items, sale items can also be refunded and the amount returned to you is the same as the sale price you buy items at.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@greenstell.com and we would guide you how to exchange and where you send the item to.
Shipping
To return your product, you should mail your product to an address that Greenstell customer support provides you.
For defective items, generally Greenstell would cover the shipping and provide you a shipping label for you to return. Otherwise, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders will be processed within 2 business days and you will be notified of the tracking information once its shipment. Please track your parcel after 3-5 days as the status may not updated timely.
USPS tracking website: Here.
Fedex tracking website: Here.
Tracking FAQs
1. Why I can’t track my parcel?
Please confirm whether you enter the right tracking number and choose the right tracking website. If all are correct, please contact us.
2. Everything is right, why can't I find information about my parcel?
Usually, the information has not been updated by the shipping company. Please track your parcel after 3-5 days from your order shipped date.
3. What should I do if I did not get the parcel after a long time?
If you have not received your parcel 30 days after the shipping date, please contact us we will help you to track the parcel.